Refund Policy

Last updated: October 21, 2026

Returns

Return eligibility depends on the items in your order and the reason for the return.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging where applicable. We may reduce a refund if an item has been used, damaged, or handled more than necessary, where permitted by applicable law.

You may request a return within 14 days after your item is delivered, subject to the conditions in this policy and any rights you have under applicable law.

For returns because you changed your mind, you are responsible for the return shipping costs, unless applicable law requires otherwise. We do not charge a fixed return fee.

If an item is defective, damaged, incorrect, or materially different from its description, please contact us. We will work with you to resolve the issue in accordance with this policy and applicable law.

How to start a return

Please contact us at kookumbra@gmail.com before sending any item back. Include your order number, the reason for the return, and photos if the item is damaged, defective, or incorrect.

If your return is approved, we will provide instructions on how and where to send your package.

Items sent back without first requesting a return may not be accepted.

Please do not send any item back before receiving our return instructions.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if an item is defective or damaged, you received the wrong item, or the item materially differs from its description.

Please include your order number and clear photos of the item and its packaging where possible. We will review the issue and work with you on an appropriate resolution, which may include a replacement, repair, refund, or return, as applicable.

Your statutory rights are not affected by this policy.

Exceptions and non-returnable items

Some items may not be eligible for return, where permitted by applicable law. Any applicable exclusions will be stated in the product listing or communicated before purchase.

Nothing in this section limits any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, incorrect, or misdescribed goods.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us at kookumbra@gmail.com to ask about exchange options before returning your item. Exchanges are subject to product availability and applicable law.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, without giving a reason, unless a legal exemption applies.

After notifying us that you wish to cancel, you generally must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation. We may withhold the refund until we receive the goods back or receive evidence that you have sent them back, whichever occurs first.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

Unless we have agreed to pay the return shipping costs, you may be responsible for the direct cost of returning goods when exercising your right to cancel, provided you were informed of this before purchase.

To request a return or cancellation, contact us at kookumbra@gmail.com. The instructions above under How to start a return also apply.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, without giving a reason, unless a legal exemption applies.

After notifying us that you wish to cancel, you generally must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back, whichever occurs first.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

Unless we have agreed to pay the return shipping costs, you may be responsible for the direct cost of returning goods when exercising your right to cancel, provided you were informed of this before purchase.

To request a return or cancellation, contact us at kookumbra@gmail.com. The instructions above under How to start a return also apply.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method, unless otherwise required by law or agreed with you. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period after it has been approved, please contact us at kookumbra@gmail.com.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to goods that are defective, damaged, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged or incorrect items, please contact us at:

Email: kookumbra@gmail.com